080 020 402
Frequently asked questions
Read the most frequently asked questions and find the answer to your query
How do I book an e-GO Drive vehicle?
You can arrange a booking by phone at 080 020 402 or by email at [email protected]. Tell us your
preferred dates, rental duration and location, and our team will check vehicle availability and send
you an offer.
preferred dates, rental duration and location, and our team will check vehicle availability and send
you an offer.
How far in advance should I send a request?
We recommend getting in touch as soon as you know your travel dates. Your booking is confirmed
only after the e-GO team confirms it in writing or by phone. If you don't confirm your booking within
30 minutes, it will be considered canceled.
only after the e-GO team confirms it in writing or by phone. If you don't confirm your booking within
30 minutes, it will be considered canceled.
What is the minimum rental period?
The minimum rental period is 1 to 31 days. For longer rentals, you can also contact us and we'll
prepare a custom offer.
prepare a custom offer.
Which vehicles are available?
We currently offer the Renault Twingo E-Tech Electric. Vehicle availability depends on the dates
and pickup location.
and pickup location.
Where can I pick up and return the vehicle?
Pickup and return are arranged at a confirmed e-GO Drive location. Current locations are listed on
the Locations & Vehicles page.
the Locations & Vehicles page.
What documents do I need to rent?
You'll need a valid ID and driver's license, plus any other information required under the rental
terms.
terms.
What is included in the price?
Before your booking is confirmed, you'll receive an offer that clearly states the price, included
mileage, insurance, deposit and any possible additional costs.
mileage, insurance, deposit and any possible additional costs.
How do I pay for the rental, and is a deposit required?
The payment method and deposit amount are stated in the offer and the rental agreement, which
you'll receive by email or over the phone.
you'll receive by email or over the phone.
Do I need to return the vehicle charged?
When returning the vehicle, the battery should be at least 80% charged
Can I travel outside Sarajevo or Bosnia and Herzegovina?
Travel outside Bosnia and Herzegovina is not allowed. Travel outside Sarajevo is allowed.
What should I do if the vehicle breaks down or I have an accident?
Stop the vehicle in a safe place right away and contact e-GO support. In the event of a traffic
accident, follow the instructions in your contract and notify the authorities when necessary.
accident, follow the instructions in your contract and notify the authorities when necessary.
Do you offer rentals for companies?
Yes. e-GO Business offers short-term and long-term solutions tailored to the number of vehicles, the
rental duration and your company's business needs.
rental duration and your company's business needs.
Do rental customers get a charging discount?
e-GO Drive customers can get 30% off at selected e-GO Charging locations (Braća Mujić, Hotel
Malak, Hotel Hollywood, Ložionička and Vijećnica).
Malak, Hotel Hollywood, Ložionička and Vijećnica).